Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSBNK401A Mapping and Delivery Guide
Coordinate a small business customer portfolio
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSBNK401A - Coordinate a small business customer portfolio |
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Description | This unit describes the performance outcomes, skills and knowledge required to coordinate a portfolio of small business customers and build customer relationships and loyalty. The unit addresses communications, customer relationship management, problem solving and customer needs diagnosis.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit has application to job roles that involve direct customer contact representing an organisation in a range of banking and related sectors. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Manage relationships with small business customers |
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Element: Provide service to a portfolio of small business customers |
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Element: Provide high level and tailored small business banking solutions and service |
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Element: Evaluate and report outcomes |
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